Support Center

Frequently Asked Questions

How is my contact email used?

Last Updated:

We do not share your information and will use your email to contact you only as needed to provide our service. We hate spam as much as you do.

Read Article

Where are the servers located?

Last Updated:

Servers are distributed in the US, Netherlands, and Germany. The server address provided in the dashboard will automatically route you to the closest location. You also have the option of manually specifying wh...

Read Article

Is posting allowed?

Last Updated:

Absolutely. It is not enabled by default on a new sign up to prevent spam. Please send an email to support@newsgroup.ninja or use the "Email Us" link to the right to have posting enabled on your account.

Read Article

Can I share my account?

Last Updated:

Sorry, no. Our margins are thin and do not allow for shared accounts.

Read Article

Does your retention grow?

Last Updated:

Yes. We will update the posted number every few months, but retention is constantly increasing.

Read Article

What happens if my card is declined in a given month?

Last Updated:

We will send you an email to let you know there is a problem and retry in a few days. In that time, you can update your payment details in the dashboard, or if the failure was temporary, just wait for it to go ...

Read Article

Do you have compressed headers?

Last Updated:

Yes, standard on all accounts.

Read Article

How do I contact the Newsgroup Ninja Abuse Team?

Last Updated:

The Newsgroup Ninja Abuse Team handles all correspondences and inquiries via email. You can contact the Newsgroup Ninja Abuse Team via email at abuse@newsgroup.ninja. If you are reporting a Usenet or Newgro...

Read Article

Do you support IPv6?

Last Updated:

Yes, the provided server address supports both IPv4 and IPv6 connections.

Read Article

Which payment methods are supported?

Last Updated:

We currently accept Visa and MasterCard, both debit and credit versions as well as prepaid cards. We are looking to add more options in the future!

Read Article